Got a question? We’ll be happy to help — info@theoverthinkco.com
FAQ
General
Who are the courier service partners?
LineClear
How long does it take for orders to arrive?
Usually, the courier will pick up the item within 24 hours during normal period, but it can take up to 48 hours during peak period. Once the courier picks up the item, it will take about 2-3 working days to deliver to the customer.
What should I do if my order does not arrive, is incorrect,or arrives damaged?
Always check with our customer service so we can coordinate with our courier partner, LineClear.
If the items are incorrect and the mistake is caused by us, we allow customers to use a courier to return the item and we will refund accordingly.
If the items are incorrect and the mistake is caused by us, we allow customers to use a courier to return the item and we will refund accordingly.
Can I cancel my order?
Before we pack the order, customers can cancel without any reason. Once the order is packed, we do not allow cancellations
